Refund Policy

Digital Product Refund Policy (Themes & Plugins)

Thank you for purchasing our themes and plugins. We want to ensure that you are completely satisfied with your purchase. Due to the nature of digital products, we have a specific refund policy in place for our themes and plugins.

1. Eligibility for Refunds
   Due to the instant access to digital downloads, refunds are not generally offered. However, we may consider refunds in the following circumstances:

   • Defective or Malfunctioning Product: If the theme or plugin you purchased does not function as described or is defective, we will offer a full refund or exchange upon verification.
   • Incompatibility with Your Setup: If the theme or plugin is not compatible with your website (after following our installation instructions), we will provide a refund, provided you contact us within 7 days of purchase. Please note that refunds will not be issued if the incompatibility is due to third-party plugins, themes, or custom code on your site.

2. Refund Request Process
   To request a refund, please contact our customer support team at [contact email/phone] within 7 days of purchase. Be sure to include the following:

   • Proof of purchase (order number)
   • A description of the issue or problem you are experiencing
   • Any error messages or screenshots that can help us assess the situation

3. Non-Refundable Items
   The following items are non-refundable:

   • Themes and plugins that have been downloaded or activated.
   • Products that are purchased in error or for personal use but do not meet your specific requirements.
   • Products that are customized or modified after purchase.
   • Products used in conjunction with unauthorized third-party code or systems.

4. Exchanges
   If you are not satisfied with the theme or plugin but would like a different one, we may offer an exchange within 7 days of purchase, provided the original product has not been downloaded or activated.

5. Product Support
   If you are experiencing any issues with installation or functionality, our support team is available to assist you. We recommend contacting us for support before requesting a refund, as many issues can be resolved through troubleshooting.

6. Refund Processing Time
   Once a refund is approved, it will be processed within [X] business days to the original payment method. Refunds may take a few days to reflect depending on your payment provider.

7. Contact Us
   If you have any questions or concerns regarding our refund policy for themes and plugins, please reach out to our customer support CONTACT US